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#1 Set up your Customer Life Cycle

During this workshop we gain an overview of all the moments you are in contact with your customers. Together we create your Customer Life Cycle; the starting point for building your CX!

#2 Boost your customer understanding

A lot of organizations listen to their customers but what is the most valuable way for your company? Together we design your 'Voice of the Customer program'.

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#3 Create your aimed customer experience

What is the experience you want to give your customers? We will formulate and validate it with customers. Unique and as specific as possible for your organisation. You will have your customer compass ready at the end of this workshop(s). 

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#4 Design unique contact moments

Do you already know what experience you aim for? In this workshop we will design one customer journey and brand your contact moments to bring the aimed experience alive.

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#5 Customer culture: rituals in your organisation

Culture is a big theme, in every organisation. During these workshops, we will design a CX-culture program and one customer ritual for your organisation. Don't worry, besides this, you will have hunderds of ideas for the next rituals to develop. A first step to bring the customer alive in your organisation.

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#6 Measure your impact with CX-metrics

The things you do for your customers are those valued? Are you doing the right things, and do you do the them right? In this workshops we define your CX KPI's and we organize your customer dsahboard. Get insights on how successful you are!

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#7 Determine your CX governance

Important that the CX-competence gets a place in your organisation with a clear role and path for the next year. We develop your CX plan for the next year, including resources needed.

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Enthusiastic about our CX workshops?

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