To inspire you: our earlier (DUTCH) publications.
- Karolien van der Ouderaa
- 14 apr 2023
- 1 minuten om te lezen
We think it is important to share CX-knowledge since it is a relatively new area of expertise. Therefore we wrote several articles and books already. In this blog you can read your earlier written articles and books. Feel free to read and learn! Mind you, all in Dutch!
The CX Travel Guide - guide about how to built your CX-management
Zet je klant centraal - building commercial success with the entire organisation
Denken, doen of delen: Wat is jouw CX-route?
Weg onderbuikgevoel, start met datagedreven CX [handig framework]
6 voorwaarden voor klantgerichte medewerkers
https://www.frankwatching.com/archive/2018/08/25/6-voorwaarden-voor-klantgerichtheid-bij-je-medewerkers/
Onderzoek naar de rol CCO bij transitie commerciële afdeling
Let us know in the comments if there are topic you would like to read about!
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